FAQ

Q: Who and What is Sailor Girl Soap & Supplies?

A: We are a US Veteran, Women, Native American owned and operated handmade, small batch, natural bath, face, and body product company. Whew, what a mouth full!

Q: Just who is this Sailor Girl?

A: The Sailor Girl is US Navy Veteran, Lori SiJohn, her rank was Enginemen 2nd Class and served from 81-88. The name Sailor Girl was a name given to her by her late husband who passed away in 2012. Lori is the owner/artisan of Sailor Girl Soap & Supplies. She hand makes all the products in her lab from start to finish. Lori is usually accompanied by her eldest daughter, Shaina Nomee, who is her business manager. To read more about Sailor Girl Soap & Supplies  CLICK HERE

Q: What’s the handmade difference?

A: Have you ever read the ingredients lists on most commercial bath and body products? We cannot even pronounce most of the ingredients let alone know what those chemicals are doing to our body. At Sailor Girl we provide 100% natural, handmade, good for you products that were meant to nourish not harm your skin.

Q: Is everything you sell handmade?

A: Yes all of our products are handmade from start to finish.

Q: So, what makes your soap so much better than other soap?

A: When you buy ANY handmade soap, your skin feels and looks better because you are using natural ingredients that are meant to moisturize and nourish your skin. The chemicals are left out so there aren’t any harsh ingredients stripping your skin of its natural oils leaving it tight and itchy.

Sailor Girl Soap & Supplies’s soap is no different, it’s better for you because it’s natural and you are being lathered up by Olive Oil, Coconut Oil, and Castor Oil. We do not use Palm Oil in any of our products.

Q: What’s Palm oil and why don’t you use it?

A: Although Palm oil does make a great soap; we decided at Sailor Girl that we wanted to be part of the solution not the problem when it comes to the use of Palm Oil. Palm oil is a type of edible vegetable oil that is derived from the palm fruit, grown on the African oil palm tree. Oil palms are originally from Western Africa, but can flourish wherever heat and rainfall are abundant. Today, palm oil is grown throughout Africa, Asia, North America, and South America, with 85% of all palm oil globally produced and exported from Indonesia and Malaysia; but most of the time not using sustainable measures.

The industry is linked to major issues such as deforestation, habitat degradation, climate change, animal cruelty and indigenous rights abuses in the countries where it is produced, as the land and forests must be cleared for the development of the oil palm plantations. In total, 50 million tons of palm oil is produced annually, supplying over 30% of the world’s vegetable oil production. This single vegetable oil is found in approximately 40-50% of household products in countries such as United States, Canada, Australia and England. Palm oil can be present in a wide variety of products, including: baked goods, confectionery, shampoo, cosmetics, cleaning agents, washing detergents and toothpaste.

Q: Are your products good for sensitive skin?

A: Yes our products are great for sensitive skin and/or easily irritated skin. They are naturally gentle and do not contain harsh chemicals or additives that are responsible for skin irritation. However, we do recommend testing our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.

Q: How long do your products last?

A: Our products can last anywhere from several weeks to several months, depending on use. All of our face and body products our very nutrient rich and a little bit goes a long way so your use of our products depends on the longevity of the product. To make our soap last longer be sure to keep the soap on a ledge so it stays dry between uses.

Q: I would like to find out about Wholesale rates as I have a store or internet business. What do I do?

A: Simply fill out our contact  form here  and state your interest and we will get in touch with you within one business day. 

Q: Where do I find coupon codes?

A: The best place to find the best coupon codes is in the email communications that we send out regularly to our customers that have signed up. You can Sign up at the bottom of the page for newsletters, events, and promotions.

Q: What if the coupon code doesn't work or only works partially?

A: Sometimes coupon codes might not work as they are set up and might not include items they should. In these cases, we would appreciate if you could contact us and let us know the problem and we will refund any discrepancy to you credit card charged.

Q: Do you do party favor or give away items for special events like weddings, naming, memorials, etc.

A: Yes, we do special orders, please contact us and we will be in touch within 1 business day.

Q: Can we sell your products to fund-raise for our organization?

A: Yes, we love too! Please contact us and will be in touch within 1 business day.

Q: What’s a Sailor Girl Soap & Supplies Home Party?

A: We, Sailor Girls, will come to you to share and test our products on you and your friends! We have exclusive products that our sold exclusively to our home party customers. Contact us for more information on how to book a party!

 

Shipping

 

Fill Up Your Cart, just $10.00 flat rate shipping to all USA residents! Also use promo code FREESHIP75 at the checkout for free shipping on all orders over $75! We ship to the USA & Canada, within 1-3 business days (unless we're closed). $75 retail orders (before shipping is added) automatically ship free (Continental U.S. only, our choice of carrier). Entering the wrong shipping address will result in additional charges if we incur additional fees. Orders ship from Plummer, Idaho sales tax rate is 6% and will be added at checkout.

International Orders- Sailor Girl Soap & Supplies love to go global! We use USPS priority mail flat rate envelopes and boxes. Sometimes it is cheaper to split larger orders into 2 flat rate envelopes. Please note, it is against our policy to mark the customs form as “gift.” USPS does not track Flat Rate Envelopes after they have left the USA, therefore, we cannot be held responsible for envelopes after they have left the USA. Although un-tractable, Flat Rate Envelopes provide an inexpensive shipping option and international parcels rarely go undelivered. Orders between $30.00- $100.00 are charged a flat rate of $35.00. Orders $100 and over are charged a flat rate of $75.00

Local Area Residents-Free Pick Up Service

For those who live near Coeur d’Alene Idaho we offer a pick-up service at Willow Market & Boutique on 4th & Indiana Tuesday-Saturday from 10am to 4pm. Please choose this option at check out; we will notify you when your order is ready to be picked up!